|About Us DREMEL-DIRECT.COM are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at orders [at] dremel-direct [dot] com.|
Our Contact details:
Jaymac - UTS Ltd
Unit D Millenium Way
DE24 8HZ UK Mainland
Phone: 01332 755799
Fax: 01332 752472
Email: orders [at] dremel-direct [dot] com
|Making A Purchase Making a purchase could not be easier. Just browse our website and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to satisfy the order.|
After filling in your details you will be given a payment option where you can either pay by credit/debit card online via a secure server, send your card details to us seperately or select to pay by cheque.
We accept Visa, Mastercard, Maestro and Solo.
If you prefer not to pay by card online you may send your credit card information via phone, fax, snail mail or over the Internet.
If paying by cheque please make cheques payable to Jaymac (Derby) Ltd.
Prices shown are inclusive of VAT and are correct at time of publication.
Errors and omissions excepted.
|Shipping And Handling At present all UK Mainland orders under £30 carry a £3.49 inc vat delivery charge, all orders £30 and over are charged at £5.75 inc vat.|
Delivery to Northern Ireland and UK Isles - orders under £30 = £3.49 inc vat, orders £30 and over = £13.50 inc vat
Delivery to Ireland - orders under £30 = £5.52, orders £30 and over = £18.00
International deliveries are accepted at our discretion and require a signature on receipt - please contact us for more details.
We do not deliver to P.O.Box addresses.
|Delivery Schedule We endeavour to deliver your order right away. We will normally send your order to you in 1 - 3 business days . International orders are generally received in under 7 days.|
|Back Orders If your item is not in stock, we will back order for you. You will always have the option to cancel your order if you would rather not wait.|
|Tax Charges Prices shown are inclusive of VAT at 20% and are applicable to orders made from the UK or the European Union, all other orders are VAT free and are amended before despatch.|
|Credit Card Security All online card payments are processed by CreditCall - a PCI-DSS Level 1 compliant global payment service provider.|
|Guarantee We guarantee your satisfaction. All products carry the standard Dremel guarantees.|
|Reaching Us If you need to reach us, please email us on orders [at] dremel-direct [dot] com, alternatively, you can call on 01332 755799 (International +44 01332 755799) or fax us on 01332 752472 or write to us at Jaymac - UTS Ltd Unit D Millenium Way Pride Park Derby DE24 8HZ UK Mainland|
The Data we collect for Contractual Obligations & Legitimate reasons:
- Invoice Address
- Delivery Address
- Contact Number
- Email Address
We need to collect this information to process your order.
We will pass your name, delivery address, email address and contact phone number to our courier company.
The courier company may use your phone number or email address to contact you with delivery updates.
We use your email address to send you confirmation of your order.
Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your name and address details if you select the 'Remember Me' Option.
We do not disclose your information to third parties other than our couriers.
We do not use your email address for marketing or any other purpose other than to fulfill your order.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm|
All goods returned must be as new in undamaged packaging.
Carriage charges for non-faulty returns are not refundable.
DELIVERY CHARGES - Mainland UK
Order value under £30 = £3.49 inc vat.
Order value £30 and over = £5.75 inc vat.
UK Isles, N.Ireland & Ireland see Terms & Conditions.